Major web provider hacked apologizes to users for security breach
An Australian internet provider has recently confirmed it was targeted in a cybersecurity incident. Vocus Group, the parent company of Dodo and iPrimus, reported unauthorized access to its systems affecting numerous customers. The breach involved both email accounts and mobile services.
Details of the Cyber Incident
Vocus became aware of the suspicious activity on a Friday night. This security breach impacted approximately 1,600 home internet and mobile customers. During an initial investigation, it was discovered that 34 Dodo Mobile accounts had experienced unauthorized SIM swaps due to the hack.
Response to the Breach
- The company took immediate action by suspending services to address the issue.
- By 7 AM on Sunday, Vocus had successfully restored email services.
- Customers were advised to contact customer support and change their passwords to enhance security.
Vocus emphasized its commitment to monitoring the situation and providing ongoing support. A spokesperson stated, “We apologise for the inconvenience caused by the temporary suspension of email services while we prioritized security.”
Customer Support and Future Precautions
To assist affected users, Vocus has partnered with IDCare for additional support. The company is actively informing its customers about the situation through its website and social media channels.
Market Position and Customer Base
Vocus is the fourth largest internet service provider in the National Broadband Network, holding a market share of 9.2%. Recent estimates from the ACCC indicate that Dodo and iPrimus serve around 804,000 customers in Australia under the NBN.
This incident highlights the ongoing challenges faced by telcos in maintaining cybersecurity. As cyber threats continue to evolve, customer awareness and security measures are more critical than ever.
