Illinois American Water Finalizes Purchase of City of Madison Wastewater Collections System
Illinois American Water Expands with Acquisition of Madison Wastewater System
Strategic Expansion in Metro East Region
Illinois American Water, a prominent subsidiary of American Water, has successfully acquired the wastewater collection system of Madison for $3 million. This acquisition integrates approximately 1,500 new customers into the company’s operations within the Metro East region, adjacent to St. Louis. It follows the green light from the Illinois Commerce Commission. With over 125 years of providing water services in Madison, Illinois American Water is poised to enhance its wastewater services in the area.
Commitment to Community and Infrastructure Improvements
Rebecca Losli, the President of Illinois American Water, expressed gratitude to Mayor Hamm and the City of Madison for their trust. “We have a longstanding relationship with Madison and the Metro East area, and this acquisition is an extension of our commitment to serve the community’s water and wastewater needs,” she noted. The company plans to invest $9.1 million in critical upgrades, including improvements to the collection system and lift stations, over the next five years.
Innovative Customer Service Offerings
Illinois American Water is dedicated to meeting customer needs through enhanced service offerings. Madison residents and businesses will receive direct communication regarding service changes, with benefits like online account management via the MyWater portal. Payment options include mail, automatic payment, phone, or authorized payment locations.
Support Through Customer Assistance Programs
To aid qualifying customers, Illinois American Water provides the H2O Help to Others Program in collaboration with the Salvation Army, alongside the Income-based Discount Program through a partnership with Dollar Energy. These programs aim to offer financial relief to those in need. Detailed information on assistance programs can be found under the Customer Service & Billing section on their website.
About American Water and Illinois American Water
American Water is the largest regulated water and wastewater utility company in the United States, serving over 14 million people across 14 states. Illinois American Water, its subsidiary, serves approximately 1.3 million residents in Illinois and manages a state-of-the-art research laboratory in Belleville. For further details on services and initiatives, visit their official websites and social media platforms.
