Family sues Jeep and Stellantis over hybrid Grand Cherokee recall issue
Title: Stellantis Faces Legal Battle Over Faulty Jeep Grand Cherokee 4xe Models
Stellantis, a merging force of Fiat Chrysler Automobiles and PSA Group, faces legal challenges as more than 91,000 Jeep Grand Cherokees with 4xe technology are under recall. A Monroe family has filed a lawsuit following months of arbitration, highlighting issues with their undrivable 2023 Jeep Grand Cherokee 4xe.
A Lengthy Ordeal for Monroe Family
In May, PJ Phillips and his wife were left in distress when their 2023 Jeep Grand Cherokee 4xe lost power unexpectedly on the freeway, leaving the vehicle inoperative for months. Despite monthly payments exceeding $1,000, the vehicle remained at a Ypsilanti dealership undriveable, prompting legal action against Stellantis.
Widespread Recall of Hybrid Jeep Grand Cherokees
The recall, formally identified by Stellantis on September 4, involves Jeep Grand Cherokee plug-in hybrids from model years 2022-2026. A software error within the hybrid control processor can lead to a sudden loss of power. The issue, affecting about 1% of the recalled vehicles, has resulted in a stop-sale notice from Stellantis to dealerships.
- Model Years Affected: 2022-2026
- Issue: Software error in the hybrid control processor
- Impact: Sudden power loss, potential crash
- Recall Coverage: Over 91,000 vehicles
Ongoing Legal and Financial Struggles
Phillips initially pursued arbitration under Michigan’s lemon law but was unsatisfied with the outcome. A subsequent court case led to the overturning of the arbitrator’s decision. Throughout this period, the Phillips have incurred considerable financial strain, prompting Phillip to seek a fair resolution.
As he awaits justice, Phillips continues to pay for a vehicle he cannot use, leaving him reliant on older family cars. Communication with Jeep customer service has stalled, with Stellantis citing ongoing legal proceedings as the reason. Despite these hardships, Phillips admits his affinity for the Jeep brand, though his trust is faltering.
Stellantis’ Commitment to Resolution
Stellantis remains optimistic about resolving the issues, with spokesperson Frank Matyok asserting their dedication to a positive customer experience. While fixes are underway for certain models, complete remedies for 2025 and 2026 models are still pending.
As Stellantis navigates the recall process and legal challenges, the company’s handling of the situation will likely impact customer confidence and brand loyalty. Meanwhile, Phillips and many other affected owners await a resolution from the automotive giant.
