Thousands of Users Affected as Vodafone Broadband Outage Disrupts Internet Access
Vodafone customers across the UK are experiencing significant internet service disruptions, with nearly 140,000 outage reports logged on Downdetector. These issues predominantly began shortly before 3 PM, affecting thousands of users with both broadband and mobile internet connectivity.
Widespread Disruptions Across Major Cities
Reports have emerged from major cities including:
- London
- Birmingham
- Cardiff
- Glasgow
- Manchester
Customers have taken to social media to express their frustrations. Many reported that they could not access Vodafone’s website or app. Some users commented on the lack of service, with one stating, “No broadband, no website, no cell signal?”
Impact on Customer Service
In addition to connectivity issues, users reported problems reaching Vodafone’s customer service by phone. Messages indicated that the phones were switched off, leaving customers without assistance.
Company Response to the Outage
Vodafone has acknowledged the disturbance, noting that both broadband and mobile services (including 4G and 5G) are affected. A representative from the company stated, “We are aware of a major issue on our network and appreciate our customers’ patience while we work to resolve this.”
Additional Disruptions Reported
Other internet service providers are also facing reports of outages. On Downdetector, the following statistics were noted:
- BT: around 3,000 outage reports
- Virgin Media: approximately 1,000 reports
- EE: over 800 reports
- Sky: nearly 600 reports
- O2: about 518 reports
Compensation Rights for Affected Customers
Customers experiencing service disruptions may be entitled to compensation under Ofcom’s automatic compensation scheme. This includes:
- £8 per day for broadband interruptions beyond two days
- £25 for missed appointments or last-minute cancellations
- £5 for each day of delay in starting a new service
The compensation process is generally automatic, and Vodafone provides instructions for submitting complaints via their website, telephone, or live chat. If issues remain unresolved after eight weeks, customers can escalate complaints to the CISAS Alternative Dispute Resolution scheme.
Working from Home During Outages
For those who work from home, a loss of internet can complicate daily responsibilities. Employees are advised to inform their employers about connectivity issues and seek alternative work arrangements. Options might include relocating to a friend’s house or commuting to the office.
As Vodafone continues to address this widespread disruption, customers are encouraged to remain updated through social media and Downdetector for information regarding service restoration.
