NPA Chief Warns Jhoots Failings at Pharmacy Show 2025 Could Harm Sector Reputation
The chief executive of the National Pharmacy Association (NPA), Henry Gregg, has expressed serious concerns regarding the operational failures of Jhoots Pharmacy branches across England. He warned that these issues could severely tarnish the reputation of community pharmacies and jeopardize their funding for the fiscal year 2026-27.
Concerns Over Jhoots Pharmacy Failures
Speaking at the recent Pharmacy Show, Gregg highlighted troubling reports about branches of Jhoots Pharmacy operating without a pharmacist for extended periods. This has left patients vulnerable and without necessary medications, as some locations have reportedly closed with minimal notice.
Financial Struggles and Operations
Labour MP Sadik Al-Hassan recently engaged with Jhoots’ executive team to address these pressing issues. Al-Hassan, who declined Jhoots’ request for assistance, stated that management attributed their operational and financial challenges to the acquisition of 70 Lloyds pharmacies in 2023. They claimed these unresolved issues had resulted in significant financial losses and liquidity problems.
- Concern over Jhoots Pharmacy’s impact on community pharmacy reputation
- Reports of branches functioning without pharmacists
- Closures occurring with little notice, impacting patient care
- Acquisition of 70 Lloyds pharmacies linked to financial strain
Impact on Community Pharmacy Talks
When questioned about the implications of Jhoots’ difficulties on future negotiations with the government, which the NPA indicated wouldn’t commence until November, Gregg reiterated his concerns. He mentioned that while competitive dynamics might suggest a silver lining in a competitor’s failure, the current situation does pose serious risks.
“Jhoots’ inability to supply medications has further strained our NPA members, who are now required to accommodate the influx of patients unable to access their prescriptions elsewhere,” Gregg remarked. He emphasized the importance of maintaining the sector’s integrity during this challenging time.
Collaborative Efforts with Medical Associations
In addition to addressing Jhoots’ issues, Gregg has scheduled discussions with the British Medical Association (BMA) and the Royal College of General Practitioners. These meetings will focus on a recent letter from BMA members asking practices to redirect patients away from the Pharmacy First initiative.
Gregg pointed out the need for collective action to avoid confusion among patients and unnecessary competition for their services. “We aim to clarify the situation so that patients understand their options clearly,” he stated.
As the pharmacy sector navigates these challenges, it remains crucial for all stakeholders to work together to ensure patient care and uphold the reputation of community pharmacies.
