DWP Alerts Pensioners: Important Update on Winter Fuel Payments

The Department for Work and Pensions (DWP) has issued a critical alert for pensioners regarding winter fuel payments. With the season approaching, officials warn against engaging with scams that could falsely claim to offer these payments. Scams have surged, particularly following a 153 percent spike in reports during the last week of September.
Understanding the Scams
Fraudsters now increasingly use text messages to impersonate government officials. These messages often invite recipients to apply for winter fuel payments, promoting confusion and potential financial loss. The DWP emphasizes that winter fuel payments are issued automatically, and recipients will never be asked for bank details via text.
What to Do If You Receive a Scam Text
Pensioners receiving suspicious texts should take the following actions:
- Do not engage with the message.
- Forward the message to 7726.
- Delete the message immediately.
Work and Pensions Secretary Pat McFadden assures that these phishing efforts are on the rise. He states, “These despicable attempts by criminals to target people are on the rise. We are raising awareness to make it harder for fraudsters to succeed.”
Important Dates and Payments
Pensioners eligible for winter fuel payments will receive letters in either October or November, detailing the amount they will receive. The payments will be credited directly to their bank accounts between mid-November and December 2025.
Additional Support for Pensioners
This winter, some pensioners may also qualify for extra assistance through pension credit. On average, this credit is worth £4,300 annually and is designed for individuals on lower incomes. Furthermore, those with care needs might consider applying for attendance allowance.
Previous Changes and Current Policies
Initially, the government discussed tightening eligibility for winter fuel payments. However, these changes were reversed. Most pensioners who previously qualified will maintain their payments.
Anyone who suspects they have fallen victim to a scam should notify their bank and contact the police for further assistance. Awareness and caution are crucial to ensuring financial safety during this sensitive time.