CBSA Kiosk Outage Leads to Significant Delays at Canadian Airports

Travelers arriving at various Canadian airports faced significant delays on Friday, as the Canada Border Services Agency (CBSA) reported an outage of its Primary Inspection Kiosks. The CBSA stated that this disruption was due to scheduled maintenance, affecting passenger processing at major airports throughout the country.
Impact of the CBSA Kiosk Outage
The kiosks play a vital role in expediting the customs process. They enable travelers to scan their documents and make necessary declarations before interacting with border officers. The statement from the CBSA acknowledged the inconvenience caused by the disruption and thanked travelers for their patience.
Specific Airports Affected
According to communication from Toronto Pearson International Airport, the outage specifically impacted:
- Terminal 1
- Terminal 3
Passengers utilizing these terminals were warned to expect longer-than-normal wait times at customs.
Recent History of Outages
This incident marks the second outage in two weeks. On October 2, a technical failure at Toronto Pearson and other airports nationwide led to extended lines as border officers processed travelers manually. While the previous incident was attributed to a technical issue, the current outage is explicitly linked to planned maintenance.
Restoration Timeline
The CBSA has yet to provide an estimated timeline for the restoration of these essential kiosks. Passengers are encouraged to prepare for delays as the situation unfolds.