Verizon Outage Map Reveals Network Disruptions Across the US

ago 15 hours
Verizon Outage Map Reveals Network Disruptions Across the US

Verizon faced significant network disruptions across the United States early Friday morning, impacting both mobile and internet service for numerous customers. This issue arose around the transition from Thursday to Friday. While the precise cause remains unclear, the timing of the outage minimized its impact on businesses and households, occurring predominantly during late-night hours.

Key Facts on the Verizon Outage

Reports of coverage loss surged sharply as indicated by Downdetector, a service outage tracking website. Here’s a timeline of the outage reports:

  • 11:50 a.m. ET Thursday: 83 outage reports
  • 0:20 a.m. ET Friday: 7,531 outage reports
  • 1:35 a.m. ET: Reports decreased to 3,169
  • 2:05 a.m. ET: Reports reduced to 760
  • 3:30 a.m. ET: Reports fell to 314
  • 9:07 a.m. ET: Reports slightly reduced to 306

Areas Affected

The disruption affected major cities throughout the country. High numbers of outage reports were noted in:

  • New York City
  • Boston
  • Washington, D.C.
  • Detroit
  • Minneapolis

Additional reports came from Atlanta, Houston, San Francisco, Phoenix, and Seattle.

Types of Issues Reported

When asked about the nature of their connectivity problems, users reported the following:

  • 52% experienced issues with their mobile phone.
  • 40% reported a lost signal.
  • 8% faced difficulties with their 5G home internet service.

This outage follows another incident on October 9, which also caused significant disruptions, peaking at 1,244 outage reports shortly after midnight.

Previous Incidents and Upgrades

Verizon has dealt with intermittent service interruptions in recent months. A spokesperson mentioned a brief service disruption affecting customers in Charlotte, North Carolina, earlier in October, which was quickly resolved by their engineering team.

In June, the company announced an upgrade allowing users to interact with a Customer Champion and AI assistant for service updates via multiple communication channels.

In early 2023, Verizon began compensating customers as part of a $100 million class action settlement concerning undisclosed administrative charges that affected customer bills.

Customer Reactions

Users took to Downdetector to voice their frustrations. Comments included:

  • A user in Jackson, MI, lamented their inability to reach support due to the outage.
  • A person in Novi, MI, noted their home internet failure and attempted troubleshooting without success.
  • One frustrated user humorously suggested that they should have relied on “2 tin cans and some string” instead.

While service interruptions can be alarming, as of 4 a.m. ET on Friday, reports of outages had dropped significantly. It’s a reminder of the vulnerabilities in our communication networks.