ANZ Bank Restores Full Access for Customers After Major Service Disruption
ANZ Bank has successfully restored access to its services after a major outage affected thousands of customers. This disruption began around 12:30 PM (AEST) and led to reports of difficulties accessing various banking platforms.
Details of the Service Disruption
Customers reported issues through the outage monitoring platform Down Detector and on ANZ’s social media accounts. ANZ confirmed the problems and assured customers that their services were being addressed.
Timeline of Events
- 12:30 PM (AEST): Customers began experiencing access issues.
- 2:30 PM (AEST): ANZ spokesperson announced that the issue had been resolved.
Customer Reactions
Many ANZ customers voiced their frustrations online. Comments included difficulties with making payments and accessing the ANZ app. One customer mentioned, “I can’t pay after my grocery shopping,” highlighting the inconvenience caused by the outage.
Another shared, “App isn’t working, lucky I have cash,” reflecting on the reliance on traditional payment methods during the service disruption.
Additional Context
Interestingly, the ANZ outage followed a broader pattern of service interruptions affecting major online platforms like Snapchat, Roblox, Fortnite, and Duolingo. Reports of these disruptions surged late in the previous evening, impacting a wide range of users.
Ongoing Services
Despite the outage, ANZ noted that ATMs and EFTPOS services remained operational. This element provided some assurance to customers needing immediate access to funds.
Conclusion
ANZ Bank’s commitment to resolving service disruptions is crucial for maintaining customer trust. The bank apologized for the inconvenience caused and worked diligently to restore full access to its services.
