Flair Partners to Boost Outreach Efforts for Travel Advisors
The Canadian airline Flair has introduced a series of initiatives aimed at enhancing its customer experience. This comes six months after the launch of the Flair FWD program, which focused on improving services from booking to baggage claim.
New Enhancements to Customer Experience
Flair’s CEO, Maciej Wilk, stated that the airline is committed to improving travel experiences by actively listening to feedback and refining policies. The newly introduced features are just the beginning of their ongoing efforts.
Digital Innovations
- Digital boarding passes are now sent to all passengers upon check-in.
- A dedicated team provides real-time updates on delays and disruptions.
- Passengers experiencing a delay of 60 minutes or more receive a $60 e-voucher.
Introducing Flair Express and Bundle Options
On December 3, Flair plans to launch Flair Express, which will allow customers who purchase carry-on bags to board in the first boarding group. This service will also let passengers bypass the bag sizer.
Expanded Bundle Offerings
Flair is introducing four bundles for ticket purchases:
- Basic
- Lite
- Plus
- MAX
Ticket Buyback and Vacation Packages
Starting in December, Flair will partner with Fairlyne, enabling ticket buyback options for seats on popular flights. Additionally, Flair is set to launch Flair Vacations, catering to customers wanting to book flights with hotel packages, especially as the airline expands into the Caribbean and Latin America.
Upcoming Flight Routes
Flair is set to enhance its route offerings with the launch of:
- Mexico City Service – October 27
- Montego Bay Service – December 14
The airline’s fleet of Boeing 737 aircraft currently serves 25 cities across Canada, the United States, Mexico, the Dominican Republic, and Jamaica.
