OpenAI Services, Including ChatGPT, Face Outages: Downdetector Reports
Downdetector has identified a significant increase in reports of problems associated with OpenAI services, primarily ChatGPT. Users are encountering difficulties accessing these services, signaling a potential outage. The outage tracking platform’s real-time analysis shows a pronounced rise in submissions, suggesting disruptions in OpenAI’s systems.
Understanding Downdetector’s Outage Analysis
Downdetector employs a sophisticated method to assess outages. The platform collects user reports in real-time from various sources, including its website and social media platforms like X. This data helps determine when a company is likely facing service issues.
To confirm an outage, Downdetector compares the rise in reports against a baseline of typical activity. This baseline is formulated based on the average number of reports during similar times over the past year. An outage is recognized only when submissions surpass this usual volume.
How Downdetector Tracks Issues
- Initial reports are counted individually per user for each company.
- Additional submissions from the same user are stored but not added as new reports.
- The system reviews reported data every four minutes to update its company status.
Downdetector classifies companies into three categories based on report volume and duration:
- No Problems: Minimal evidence of an incident.
- Possible Problems: Moderate signs indicating potential issues.
- Problems: Strong, sustained evidence of a service interruption.
User Interaction and Reporting
Users can report issues through Downdetector’s dedicated status page. They select from pre-defined categories such as login errors, server connection issues, or loading failures. The platform also assesses user sentiment on social media to gauge the extent of service disruptions.
Each company’s page features a chart displaying problems over the last 24 hours, a live outage map, a list of the most common reported issues, and a comments section for user feedback. Partners verified by Downdetector can use the “Downdetector Communicate” feature to engage directly with customers during outages.
Reports are tied to user locations. If a user reports an issue from a different country’s page, Downdetector adjusts the report based on the user’s actual location. Data for unmonitored services is retained but excluded from regional outage statistics.
As the situation evolves, users of OpenAI services are advised to stay informed through Downdetector for any updates regarding service stability.
