Sky Discontinues Major Sky Glass Add-On with Full Refunds for All Customers
Sky has announced the discontinuation of its Sky Live add-on, a webcam-style device for Sky Glass. This decision means the device will be inactive starting December 4, 2025. Customers who purchased Sky Live will receive a full refund for their devices.
Details on Sky Live Discontinuation
Launched in 2021, Sky Glass has garnered considerable success. However, the Sky Live add-on failed to achieve similar popularity. The device allowed for interactive features like video calling and motion gaming but will no longer be supported.
Refunds for Customers
All Sky Live customers will be eligible for a complete refund. This includes those who financed the product through monthly payments. Even users who no longer use the Sky Live device can claim their refund.
- Device Cost: £290 at launch
- Final Operational Date: December 4, 2025
Sky also offers a recycling option for the unused cameras. Customers can choose to send their devices back using a pre-paid label or drop them off at a local recycling center.
Company Statement
A spokesperson for Sky expressed that innovation remains central to the company’s goals. They noted that Sky Live was part of an ambitious journey that provided valuable insights into product development.
The company aims to enhance other aspects of the Sky service, focusing on more popular features and better customer experience. Popular gaming options will continue to be developed for Sky Glass and Sky Stream.
Future Directions
Sky is prioritizing investments in products and services that resonate with customers, ensuring fast, user-friendly solutions and excellent content delivery.
