StubHub Hit with Class Action Lawsuit Over ‘FanProtect Guarantee’

A class action lawsuit has been filed against StubHub, focusing on issues surrounding its “FanProtect Guarantee.” The lead plaintiff, Alexis Christensen, a dedicated fan of Taylor Swift, asserts that StubHub failed to honor this guarantee, resulting in inadequate seating after she spent a considerable amount on concert tickets.

Details of the Lawsuit

Christensen claims she invested $14,000 in premium tickets for Taylor Swift’s Eras Tour. On the day of the concert, she learned that her tickets had been voided. StubHub provided her with alternative seats that she described as “clearly inferior,” offering a poor view of the stage.

Understanding StubHub’s FanProtect Guarantee

The “FanProtect Guarantee” is intended to assure buyers that the tickets purchased through StubHub are valid. According to this policy, if tickets are found invalid, StubHub pledges to offer comparable or better seats or to issue a refund or credit. However, the fine print stipulates that such determinations are made at StubHub’s “sole discretion,” considering factors like cost, quality, and availability.

Allegations Against StubHub

The lawsuit highlights that StubHub often does not fulfill its commitments, leaving consumers at a disadvantage due to exploitative terms. Christensen’s attorneys argue that many others have encountered similar issues with the company, where customers were misled into trusting StubHub while frequently receiving subpar ticket options or no refunds.

• Christensen was left with inferior tickets less than 40 minutes before the concert began.
• StubHub acknowledged customer concerns but did not comment on the lawsuit.
• The class action intends to represent “hundreds of thousands if not millions” of affected consumers.

Implications of the Class Action

This lawsuit has been filed in Washington state, potentially limiting its broader impact. StubHub’s terms typically require individual arbitration, which makes it difficult to consolidate multiple cases into a single class action.

The outcome of this case could significantly affect StubHub and its ticketing practices. As more consumers become aware of the lawsuit, the implications for the ticket resale market could be profound.