IBM CEO Challenges JPMorgan’s Jamie Dimon on Texting in Meetings: Embracing Technology Isn’t Weird
At the recent Fortune Most Powerful Women summit, a debate emerged regarding the use of technology during meetings. JPMorgan CEO Jamie Dimon voiced his strong disapproval of multitasking, insisting on full attention from participants. He stated, “If you have an iPad in front of me and it looks like you’re reading your email or getting notifications, I tell you to close the damn thing. It’s disrespectful.”
IBM’s Contrasting View on Meeting Etiquette
In contrast, IBM CEO Arvind Krishna defended the use of technology in meetings. He argued that it is unreasonable for a tech company to discourage technology use among employees. Krishna explained that in larger meetings, devices can serve more as communication tools than as distractions. He noted, “I distinguish between one-to-10-person meetings and very large meetings. If it’s a very large meeting, I’m sorry. It’s not really a meeting. It’s a communication vehicle.”
Small vs. Large Meetings
- Large Meetings: Considered more as a communication vehicle.
- Small Meetings: Require full, undivided attention from all participants.
Krishna emphasized that in smaller, more intimate meetings, distracted behavior is unacceptable. He suggested that if someone is not fully present, they should reconsider their attendance. “If it’s a small meeting,” he said, “I would really frown upon if somebody is sitting opposite my desk and lost in their phone. I would tell them, ‘why don’t you come back when you have time?’”
Dimon’s Dilemma with Distracted Meetings
Dimon has long expressed frustration with distracted behavior in meetings. In his recent shareholder letter, he highlighted the prevalence of attendees reading emails or getting notifications during discussions. He stated, “This has to stop. It’s disrespectful. It wastes time.”
Past Experiences with Multitasking
In a previous talk at Stanford University, Dimon recounted a Zoom meeting where participants were preoccupied with their devices. He noted the lack of focus among attendees, saying, “And people say, and you think you’re focusing and learning?”
Return-to-Office Policies and Meeting Dynamics
As JPMorgan implements a strict return-to-office policy, these discussions become even more relevant. Most employees are now expected to be in the office five days a week, partly to optimize the use of the company’s new $3 billion global headquarters in Manhattan. This modern skyscraper features 60 stories, 19 restaurants, a company store, and a gym.
The Role of Meeting Etiquette
With technology making multitasking easier, the importance of meeting etiquette cannot be overstated. Gary Rich, founder of Rich Leadership, emphasized that multitasking can lead to detrimental effects in meetings. He remarked, “When people are multitasking during a meeting, the distraction creates a ripple effect—the speaker feels disrespected, other attendees lose motivation, and the meeting becomes less productive.”
By practicing good meeting etiquette, employees can not only demonstrate their commitment but also enhance their credibility within the workplace. Embracing technology should not compromise respect for others in professional settings.
