Microsoft Withdraws Copilot Ad After AI Blunder on Simple Windows 11 Task Easily Spotted by Grandma

Microsoft recently retracted a promotional video for its Copilot AI after it was criticized for inaccurately demonstrating how to adjust text size in Windows 11. This decision followed reports from Windows Latest and Community Notes on X, which highlighted significant errors in the ad.

Details of the Copilot Ad Incident

Last week, Microsoft collaborated with popular tech YouTuber UrAvgConsumer (Judner Aura) to showcase Copilot’s capabilities. The video aimed to assist users by demonstrating how to increase the text size on their screens. However, the AI made several mistakes during this demonstration.

• Initially, Copilot failed to select the correct option for changing the text size.
• It inaccurately suggested a scale of 150%, which the user immediately ignored in favor of a more appropriate 200%.

Community Reactions

As viewers noticed these blunders, many took to the comments section to express their frustration. Community Notes on X emphasized the correct procedure for changing text size, clarifying that the ideal method is found under Settings > Accessibility > Text Size, rather than Display settings as prescribed by Copilot.

Technical Limitations Highlighted

Further analysis from Windows Latest revealed that merely saying “Hey Copilot” does not activate Copilot Vision, a feature necessary for the AI to effectively provide visual guidance. This flaw in execution contributed to the decision to remove the video entirely.

Microsoft’s Response and User Sentiments

Following the negative feedback, Microsoft opted to delete the video, signaling an acknowledgment of the issues presented. Many users have expressed discontent with the company’s aggressive push toward integrating AI features into Windows. Microsoft’s Windows Chief recently faced backlash regarding the transformation of Windows into an agentic operating system, leading to the locking of comments on his post.

• Users are concerned about the rapid introduction of AI technologies.
• Many feel that their needs are overlooked in favor of new features.

Pavan Davuluri, a Windows executive, responded to the criticisms by assuring users that Microsoft values their feedback. However, user dissatisfaction remains high, especially with the nearing end of support for Windows 10. As Microsoft continues to innovate and integrate AI functionalities, it must also address the concerns of its existing user base.

Conclusion

This episode illustrates the delicate balance Microsoft must maintain while advancing its technology. The company stands at a crossroads, where it must prioritize user experience alongside its commitment to innovation. Listening to feedback while refining its AI offerings will be crucial in retaining Windows users moving forward.