23,000 Customers Impacted by Water Issues in Tunbridge Wells
Residents in Tunbridge Wells are facing significant water supply issues, impacting approximately 23,000 customers. This disruption is due to problems at the Pembury Water Treatment Works, as confirmed by South East Water (SEW). The ongoing situation has led to frustrations among those affected, many of whom are dealing with low water pressure or no water at all.
Details of the Water Supply Disruption
On Saturday, SEW announced that the water outages were caused by a “bad chemical batch,” prompting an immediate response. Operations manager Matthew Dean revealed that a new batch of chemicals was expected to arrive on Sunday.
Extent of the Outage
- Approximately 23,000 customers are currently without adequate water supply.
- The outage has reduced from around 24,000, with 1,150 homes in the Pembury area recently restored.
- The issue is predicted to persist into the night, with a potential resolution not expected until 06:00 GMT on Monday.
Response Efforts
In response to the crisis, three bottled water distribution stations have been established in key locations:
- Tunbridge Wells Sports Centre
- Odeon Cinema, Knights Way
- RCP Parking
These facilities will be operational until 22:30 on Sunday. However, a fourth station at Sovereign Way had to be closed due to a concurrent winter festival in Tonbridge.
Additionally, SEW’s customer care units are delivering bottled water to over 2,000 vulnerable households. This includes care homes and direct support to Tunbridge Wells Hospital, ensuring they have adequate supplies.
Community Reaction
Local residents are expressing heightened anxiety and frustration. Customers like Nicola Hodgson highlighted issues with the initial water station’s location in another town. She shared her family’s struggle, particularly with two young children.
Tunbridge Wells MP Mike Martin has also been personally affected by the water shortage and has been in communication with SEW’s executives regarding the ongoing situation.
Impact on Local Businesses
The water outage is not only affecting residents but also local businesses. Teresa Barrett, a pub owner, reported that the lack of running water rendered her establishment unable to operate legally. She noted that missing one day of trading could have severe financial implications.
Local resident Peter Vincent observed issues with water pressure in his home, feeling the effects of the broader problem. Many in the community are voicing concerns about the duration of the outages and the implications for daily life.
How to Stay Informed
SEW encourages affected residents to sign up for the Priority Services Register on their website. This service offers additional support to those facing difficulties during this challenging period.
As the situation unfolds, the community remains hopeful for a timely resolution to the water supply crisis affecting Tunbridge Wells.
