Global Outage Hits Shopify on Cyber Monday
On Cyber Monday, Shopify, a leading E-commerce platform, faced significant outages impacting thousands of stores worldwide. This happened around 9 a.m. ET, coinciding with one of the busiest shopping days of the year.
Global Response to Shopify’s Outage
Many customers expressed their frustration as they encountered difficulties logging into their accounts. Shopify acknowledged the issue, stating, “We’re aware of an issue with Admins impacting selected stores, and are working to resolve it.” Users were directed to the company’s status page for updates.
The Scale of Shopify’s Operations
As one of the largest independent E-commerce platforms, Shopify services over five million customers. In 2024, it processed nearly $300 billion in transactions, according to information from the U.S. Securities and Exchange Commission. The platform supports small businesses as well as major brands like Nestlé, PepsiCo, Kraft Heinz, Whole Foods, and Red Bull.
Concerns from Business Owners
Despite Shopify’s efforts to restore service, many users were dissatisfied. One user stated, “How embarrassing @Shopify has been down all morning on literally the biggest sales day of the year for online shops, specifically SMALL BUSINESSES. They should refund EVERYONE’S fees this month.”
Conclusion
The outages on Cyber Monday raised concerns over the reliability of E-commerce platforms during peak shopping times. As businesses navigate a competitive landscape, maintaining operational integrity is crucial.
