AT&T Customers Can Claim Compensation Following Major Data Breaches

AT&T customers impacted by two significant data breaches may be eligible for compensation. These breaches, which took place over several years, exposed sensitive personal information, including Social Security numbers.

Overview of the Data Breaches

In a bid to mitigate legal risks and escalating court expenses, AT&T has opted for a settlement while denying any wrongdoing. The breaches resulted in class action lawsuits, which have now been consolidated. Customers learned that their sensitive information surfaced on the dark web.

First Data Breach

The first breach occurred in March 2024, compromising the data of millions. Details leaked included names, birthdates, passcodes, and Social Security numbers.

Second Data Breach

The second incident involved the unauthorized access of call and text records from 2022 to early 2023. AT&T discovered illegal downloads within a third-party cloud system, prompting an internal review. Notices were sent to affected customers months later as the company assessed the impact.

Settlement Process for Affected Customers

In response to the breaches, AT&T has implemented a settlement process to support affected individuals. Here’s what customers need to know:

• Eligibility Confirmation: Customers can verify their eligibility through the official portal by entering basic account information.
• Documentation: The system will request necessary documents to complete a valid claim.
• Contact for Help: Those who did not receive notice codes can reach out to the settlement administrator for assistance.

How to Submit Claims

Eligible customers can submit claims online via the settlement website or by mailing forms to a designated address in New York. Claims must contain complete information for review.

Important Deadlines

The filing deadline has been extended from November 18 to December 18 due to high public interest. Claims submitted online must be completed by midnight on the new date, while mailed claims should be postmarked by this deadline.

Compensation Tiers

The settlement distinguishes between different tiers of compensation based on the severity and type of data exposed:

• Tier 1: Highest compensation level for those whose Social Security numbers were exposed.
• Tier 2: Payments for individuals affected by the data breach in March.
• Tier 3: Pro rata payments for those affected by the July breach.

Customers affected by both breaches may receive up to $7,500. The final payout amounts will depend on the number of valid claims submitted.

AT&T’s Commitment to Data Security

Although AT&T has faced scrutiny due to these breaches, the company has expressed its commitment to enhancing data security across all its systems. The settlement aims to restore customer trust and support those impacted during a lengthy investigation period.