Ticketmaster Users Face Ejection Despite Prepaid Parking at Buckhead Theater Event

In a recent incident at the Buckhead Theater in Atlanta, concert attendees faced unexpected difficulties with their prepaid parking arrangements. Despite utilizing Ticketmaster’s parking service, many found their vehicles booted after the Chris Fleming comedy show held on August 26.

Event Overview

The Buckhead Theater, located on Roswell Road, hosted a performance by comedian Chris Fleming, drawing a crowd of eager fans. To facilitate parking, Ticketmaster offered a prepaid parking option for nearby lots, including a closed IHOP site.

Parking Issues

• Approximately 12 attendees had prepaid for parking.
• The affected lot was situated on Peachtree Road.
• Booting of vehicles occurred during the 2:30 p.m. show.

Problems Encountered

Upon returning to their vehicles, concertgoers discovered that Empire Parking Services (EPS) had booted their cars, despite having valid payment confirmations. Mark Mobley, one of the attendees, noted that the confirmations included details of their reserved spots, even displaying images of the parking lot.

Communication Breakdown

Footage from police bodycams revealed a critical communication failure. An EPS employee indicated that the payment information from Ticketmaster did not reach them properly. The employee noted that Ticketmaster’s arrangement with LAZ Parking was supposed to ensure that payment information was communicated to EPS.

Resolution Efforts

After discussing the situation, an Atlanta police officer intervened. They helped negotiate the removal of the boots from all affected vehicles without requiring any additional payment. Mobley expressed relief upon receiving a refund for his parking fees and speculated on whether this issue was a frequent occurrence for EPS.

Official Responses

Despite inquiries, Ticketmaster has yet to respond regarding the incident or confirm if all affected patrons received refunds. Similarly, both EPS and LAZ Parking have not commented on the situation.

This incident highlights the complications that can arise with prepaid services and the importance of clear communication between service providers. Concertgoers are urged to verify their parking arrangements to avoid similar situations in the future.